Jumpstart Your Service Revolution

Disruption Is Here—Will You Thrive or Die?

In this age of disruption, companies must change or face extinction. Disruption is transformational and it requires new ways of thinking and acting—that is, if you want your company to survive. This book makes a compelling argument that cultivating a service culture is the only solution for companies that want to remain competitive.

Thomas Schlick goes beyond theory to offer a practical seven-step process for taking advantage of the radical changes ahead, transforming your company’s DNA, and emerging as an industry leader. Down to earth, entertaining, and wise, this book offers a roadmap to help you navigate through the volatile times ahead, stay on course, avoid potholes and sharp curves—and thrive in an age of disruption.